Terms and conditions

Please read your Vacation Rental Agreement carefully before you begin your vacation. Any monies received by My VHO, LLC for occupancy of Vacation Property indicated the acceptance of the terms of our Vacation Rental Agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental.

RENTER REQUIREMENTS: For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest’s invitees, and all discussion regarding reservation, cancelation, and damage policies will be discussed with the Guest, not the Guest’s invitees. The Guest understands that My VHO rents to responsible adults over the age of 21 ONLY.

DOWN PAYMENT/ PAYMENT: A reservation can be made with a 25% down payment paid by credit card when the reservation is made. Full payment is charged 90 days prior to scheduled arrival date. If a check (payable to MyVHO.com) or money order is not received by the due date, the balance will be charged to your credit card. The credit card must have an expiration date that extends beyond your stay. If a reservation is made less than 90 days prior to arrival, full payment is due when the reservation is made. If the Guest(s) has no Visa, Master Card, or Discover Card, a cash payment can be arranged which will include an additional $2,500 refundable security deposit. This security deposit will be returned within one week of the departure date, provided there is no breakage or damage to the premises and/or contents, there are no outstanding long-distance phone or pay-per-view charges, no additional cleaning costs, and all other rules of this agreement are adhered to. A $35.00 service charge will be incurred for any returned checks.

BALANCE PAYMENT: If no other payment is received 90 days prior to arrival, we will automatically run the balance on the credit card on file. Balance is due no later than 90 days prior to your arrival date. We can keep the balance payment on the same credit card used for the initial payment, you can call with a different card, or a check or money order can be issued at least 90 days prior to your arrival. Please send your check or money order with a signed copy of the rental agreement.

Make check payable to: MyVHO.com
Mail to: 125 7th Street, Unit 3, Pacific Grove, CA 93950 

DAMAGE POLICY: Every reservation requires a $49 Vacation Rental Damage Plan, which covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check out. Any damages that exceed the total outlined in your Vacation Rental Damage Plan will be charged to the credit card on file.


As a condition to the rental of all Vacation Properties, My VHO reserves the right to charge the Guest’s credit card for any and all uncovered Guest/Invitee caused losses and damages sustained to the Vacation Property throughout the duration of their period of occupancy. In the event of any uncovered Guest/Invitee-caused loss or damage to the Vacation Property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, My VHO is hereby granted the right to charge the Guest’s credit card. An itemized statement outlining all associated costs will be sent via regular or electronic mail to the address submitted by the Guest at such time as the reservation was booked. By written or electronic endorsement of this Agreement, the Guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.

UPON ARRIVAL: Take a look around; if there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless were notified of problems during your stay. We will provide a form for you to document any pre-existing damage so you won’t be held responsible, as well as a claim form for any damage that happens during your stay (if you purchased the Vacation Rental Damage).

EMERGENCIES/ MAINTENANCE: In the event of a problem getting in the property or if there are problems with condition or functionality of the property, please immediately contact the office at 1.866.614.8866 (leave a voice message and send a text message to 530.314.1353 if there is no answer!)  If it is after office hours we will make every effort to return your call as soon as possible. If we do not promptly return your call and it is an urgent situation, you may call 530.314.1353. Otherwise, you will be contacted during normal business hours.

ARRIVAL TIME: Check in is at 3 pm.  Please contact us within 24 hours of your arrival to make arrangements for early check-in. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your scheduled check in time at or after 3 pm. {{initial}}

DEPARTURE TIME: Check out is at 11 am. Your prompt departure is appreciated so we can prepare the property for any incoming guests. If you have not arranged for a late check out, you may be charged $100 for each hour beyond 11 am you are still on property, at a minimum of one hour. {{initial}}

CANCELATIONS: Cancelations and rescheduling arrangements may be made up to 90 days before the first day of your reservation in order to receive a full refund (minus taxes and administration fees). If cancelations or rescheduled trips are attempted 89 days or less before your arrival date, there is a strict no refund policy. If the reopened calendar ends up being booked for the previously blocked days, the Guest may be eligible for a partial refund. {{initial}}

POWER/ WEATHER RELATED CANCELATION: Company does NOT issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages or forest fires.

CHANGE IN NUMBER OF GUESTS/CONDUCT OF GUESTS: Guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises at any time, unless arrangements have been made. Unauthorized people at property at any time will result in a double charge for each additional guest or a maximum occupancy charge (whichever is more), and loss of any security deposit, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis – please contact us for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the Property can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.

CLEANING FEE(s): A non-refundable cleaning fee is required with all reservations. This fee is for our housekeepers who dust, vacuum, sanitize, clean linens and towels, maintain the hot tub and remove garbage from the property. Guest(s) are required to follow all check out procedures detailed in this agreement and leave the property in the same general and good habitable condition it was in when the Guest(s) arrived. Undue and/or unreasonable cleaning of the cabin shall be charged to the Guest’s/Cardholder’s credit card as an Additional Cleaning Charge at a rate of up to $45/hour, with a one hour minimum. This also applies to the property exterior, grounds, BBQs and hot tubs (if so equipped).

CLEANING REQUIREMENTS: A starter supply of expendable supplies such as paper goods and soap is provided; please bring additional if you feel this will not be adequate. Basic cleaning supplies are stocked to do your own cleaning during your stay. Housekeeping is not provided during your stay unless previously arranged. Failure to comply with pre-departure cleaning requirements resulting in excessive cleaning will be charged to your credit card at $45/hour, with a one-hour minimum: {{initial}}

1) Place soiled towels in the bathtub.
2) All dirty dishes, cookware and eating utensils should be washed, rinsed, and dried. Our housekeeping staff will be happy to put clean dishes away.
3) Floors should be in generally good condition and ready to be vacuumed by our housekeepers.
4) All household trash, garbage, recycling and/or other discarded items should be properly bagged up so as to avoid spillage/leakage, and deposited in the containers provided. Please do your best to help us recycle by hauling it out with you. Some properties are located in wooded settings where wildlife abounds – therefore, under NO circumstances should household refuse be deposited and/or otherwise left unsecured outside or additional charges may apply $1,000 dollar fine. Pick-up of household refuse can be arranged for extended stays.
5) Refrigerator and microwave should be left free of food.
6) All appliances (stove, oven, BBQ, etc.) should be left in a clean condition and free of spills and grease.
7) Please wipe down counters and other surfaces.
8) All litter must be picked up from the premises and placed in the outside garbage cans, tied securely in trash bags.
9) Please try not to leave any pet hair in the home! Duct tape works great on furniture and may be provided with our other cleaning supplies.
10) GLITTER AND CONFETTI ARE NOT ALLOWED AT ANY PROPERTY, INSIDE OR OUTSIDE.
11) Thermostat should be set back down to 60 degrees.
12) Lock all doors and windows.

PARKING Renters must follow all parking rules of all local ordinances, in South Lake Tahoe, visitors are not allowed to park on the street, there is a $2000 fine if renters do park on the street, please always park on the driveway or garage.  Please be respectful to neighbor’s driveways as well even if properties seem to be unoccupied, cars might be to away.

LINENS & TOWELS: Bath towels, sheets, pillows and blankets are provided. We do not provide any linens or towels for outdoor use. PLEASE DO NOT take the property’s linens or towels outside. Bring items with you that you may need for hot tub use, sunbathing, or smoking outside. Please allow us to wash the property’s linens unless you need clean linens during your stay. Extra sheets and towels are provided if you are staying a week or longer (otherwise one set per guest are provided where laundry facilities are available).

SMOKING: Smoking is NOT permitted in any My VHO property. Smoking is allowed outside as long as butts and ashes are not left behind. Discard the butts and ashes in the outside garbage. Do not throw butts on the ground (including the fire ring) or bring them into the cabin. If there is any tobacco smell in the cabin after your departure, there will be a minimum $250 charge. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning.

PLUMBING: Do not put any feminine products in the toilet. The toilets are water-saving models and don’t have a strong flush – limiting the amount of toilet paper used will help prevent a clog. Plungers are provided if a clog occurs. Please do not pour grease down the drain. Grease pots are provided.

SATELLITE TV, INTERNET & PHONE CALLS: All properties are privately owned and have different subscription packages for cable and/or satellite and internet. All applicable usernames and passwords will be provided in detailed property directions. My VHO does not guarantee any programs, events or reception. Guest(s) are liable for ordering any Pay Per View – if Guest(s) does not use their own credit card for ordering, programming charges plus an additional $5.00 processing fee will be charged to the credit card we have on file. Some properties are equipped with a telephone; short calls within the U.S. are permitted.

WOOD STOVE/FIREPLACE: Firewood is provided for any property with indoor wood-burning stoves or fireplaces. Fires are not allowed outside for some properties; please call 1.866.614.8866 for more information on outdoor fires for your property. The fireplace cannot be used when there is a stagnant air burn ban, but can be used when there is an outdoor burn ban. Call 800-323-BURN for info. Do not put anything except wood or wood products in the wood stove/ fireplace. Do not put any flammable material on or near any heat source, such as the electric baseboard or wood stove. DO NOT LEAVE property with a fire in the wood stove or fireplace!

PETS: Pets are allowed if approved on a per property basis as long as the applicable pet fees have been paid. Unauthorized occupancy of pets will result in immediate eviction and loss of all rents and deposits. If discovery of unauthorized pets is made after your departure, a penalty of $45/day plus any additional cleaning charges will be assessed. If you are given permission to bring a pet the following rules must be followed:

1) $50 per week usage fee for each pet.
2) No pets on any furniture or bedding.
3) Please do your best to remove all pet hair to avoid additional cleaning time/charges. (Duct Tape works great for this!)
4) All waste must be picked up and placed in the garbage cans tied securely in trash bags. (Please remember at some properties we don’t have garbage service and housekeepers have to remove your trash with their vehicles!)
5) No pets in the hot tub.
6) Pets should not be left unattended in home unless crated.
7) Any cleaning that must be done will be charged to renter at rate of $45 an hour.

POOL / HOT TUB USE & RULES: Use of the pool and/or hot tub is strictly at your own risk and liability.  Hot tubs are sanitize and replenish chemicals in all pools and/or hot tubs prior to your arrival. If additional maintenance is required during your stay, or the next guests are unable to use the pool or tub due to conditions resulting from your failure to observe the following rules, there will be a $45 charge (and cost of supplies if necessary) for each hour of required maintenance. Instructions for the pool or tub controls are printed in detailed property directions. A $25 refund/night will be given if you are unable to use the hot tub due to malfunction not caused by Guest(s). {{initial}}

1) Hot tubs cannot be used after 10 pm or before 7 am per local laws and can incur a 1000 dollar fine if police or security issue a violation, ALWAYS SHOWER OR BATHE BEFORE AND AFTER USING THE HOT TUB! Body oil, makeup, hair products, etc. clog filters!
2) An adult must always accompany children.
3) Observe the safety precautions posted at the pool or tub and have all guests do likewise.
4) Do not sit, stand or lie on the pool or tub cover; a $300 charge will be made if the cover is broken this way.
5) Unhook the safety strap before removing the cover.
6) Replace cover and thermal blanket (where provided) when you are not in the tub and secure the safety strap to conserve heat, for safety, and to keep debris out of the water.
7) If temperature has been adjusted during use, MAKE SURE to return the temp to the original setting when done.* Failure to reset may cause the hot tub to over-temp & stop working, possibly resulting in additional charges.
8) Use non-breakable drink containers in the pool or tub area.
9) DO NOT ADD ANYTHING TO THE POOL OR HOT TUB WATER such as bubble bath & oils, even if they say they are compatible.
10) If the water level is low (below the filter intake) add more water or call (866).614.8866, as low water can destroy the pump, resulting in additional charges.
11) If the water looks cloudy or dirty, please call (866).614.8866. If it is found that the service is necessary due to Guest abuse, the Guest will be responsible for the charges.

(*Hot tubs may be drained and refilled before your arrival; therefore, it may not be warm until later that evening. Also, due to the high mineral content in the mountain water at some of our cabins, the hot tub may initially appear cloudy until the minerals settle. If the conditions persist, please call.)

LEFT ITEMS: Please check carefully for belongings before you leave. Left items can be mailed to you if requested and you will be charged shipping costs plus a $10 service fee. My VHO is not responsible for lost or stolen items.

RIGHT OF ENTRY: Guest(s) agree that My VHO reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate, or to show the property to prospective purchasers or guests (in which case prior notification will be given).

SECURITY & SAFETY RISKS: PLEASE ALWAYS LOCK DOORS AND WINDOWS WHEN YOU LEAVE! When you rent the property, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the property. There is a Master-lock box provided for keys to which you will be given a code. This code is changed with every guest for security. Guest is responsible for lost key replacement costs. Children are welcome, but there are conditions in and around the home that may pose hazardous to them, as well as to adults, such as the river, steep riverbank, open stairways, wildlife, icy surfaces and fireplaces. My VHO does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except citronella candles in buckets outside, or supplied emergency candles in case of power outage.

WINTER CONDITIONS: We will attempt to have the driveway and walkways clear of snow before your arrival. A shovel is provided should you need it during your stay. Please be cautious when there are icy conditions. During the winter months, it may be required to carry chains or have traction tires. 4 wheel drive is recommended. Please pay close attention to special parking regulations during winter months for snow removal.

INDEMNIFICATION & HOLD HARMLESS: While My VHO and its Property Owners strive to maintain Vacation Properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the Vacation Property structures and premises at their own risk. My VHO and its Property Owners shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and BBQs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the Vacation Properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the Vacation Property and/or its contents. My VHO and its Property Owners shall not be held liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the Vacation Property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to forever hold-harmless and indemnify My VHO and its Property Owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the Guest(s) use of the property.